Shipping Policy

Thank you for choosing La Séance Selfcare — we’re honored to be part of your journey toward calm, beauty, and intention.
Each order is prepared with care from our Canadian studio, where your items are lovingly wrapped before beginning their journey to you.

1. Processing Time

All orders are processed within 2–3 business days (Monday to Friday, 9 AM – 5 PM, excluding weekends and holidays).

Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking number, so you can follow your parcel’s journey in real time.

If any delays occur during processing, we’ll contact you as soon as possible.

2. Shipping Rates & Delivery Times

🇨🇦 Canada

• Standard Shipping: 5 – 9 business days

• Express Shipping: 2 – 4 business days

🇺🇸 United States

• Standard Shipping: 7 – 12 business days

• Express Shipping: 3 – 5 business days

Shipping rates are automatically calculated at checkout, based on your location and the method you select.
Please note that total delivery time may take up to one month from the date of order.

3. Shipping Cost

We offer free standard shipping on orders over $90 CAD within Canada and $80 USD within the USA.
For orders below this amount, standard shipping rates apply and are shown at checkout.

4. 🌍 International Shipping

Every La Séance order begins its journey from our studio in Canada — prepared with care, intention, and serenity.
We’re proud to deliver worldwide, wherever calm and self-care are needed most.

🚫 Countries We Cannot Ship To

Due to logistics or courier restrictions, La Séance cannot currently ship to the following destinations:

Afghanistan, Albania, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bermuda, Brazil, Botswana, Bulgaria, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Democratic Republic of the Congo, Republic of the Congo, Côte d’Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Indonesia, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Papua New Guinea, Palau, Paraguay, Palestine, Peru, Philippines, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Solomon Islands, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vatican City, Vanuatu, Vietnam, Venezuela, Yemen, Zambia, and Zimbabwe.

If you live in a country not listed above but experience delivery issues, please contact us — we’ll do our best to explore alternatives.

⏳ Estimated Delivery Times

All international orders are shipped from Canada within 2–4 business days of purchase (processing, quality check, and packaging).
Once dispatched, your parcel travels via Canada Post or Purolator, depending on destination.

Please note:
– These estimates do not include processing time.
– Express delivery is not available for international orders.
– Transit times may vary due to customs, postal delays, or local handling.
– All international deliveries include tracking, shared via your shipping confirmation email.
– Please allow up to 30 days before contacting us regarding a delayed shipment.

💫 A Gentle Note from Our Atelier

“Once your order leaves our Canadian studio, it travels quietly across oceans and borders — carrying a small piece of calm meant just for you.
Most journeys take between 6 and 10 business days, though customs and clouds sometimes slow the pace.
Thank you for your patience and trust as your parcel finds its way home.”

5. Order Tracking

Once your order has shipped, you’ll receive an email with your tracking link.
Please allow up to 24–48 hours for the tracking data to update.
If you encounter any issues, contact our support team — we’re here to help.

6. Shipping Delays

We strive to process and ship promptly, but external factors — such as weather, holidays, or carrier delays — may occasionally cause disruptions.
If your parcel is delayed beyond the expected delivery window, please reach out to us at contact@laseanceselfcare.com and we’ll assist right away.

La Séance cannot be held responsible for postal delays, customs hold-ups, or any duties or taxes applied by the destination country.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.
La Séance is not responsible for delays or losses caused by incorrect information.
If you spot an error after ordering, email us immediately — we’ll do our best to update it before dispatch.

8. Duties & Taxes

For all destinations, including the U.S. and Canada, customs duties and taxes may apply depending on your location.
These charges are the responsibility of the customer and will be collected by the carrier upon delivery.
La Séance Selfcare is not liable for any additional fees incurred during international transit.

9. Lost or Damaged Packages

We take great care to package your items securely.
If your parcel arrives damaged or fails to arrive, please contact us at contact@laseanceselfcare.com — we’ll work with our courier partners to investigate and resolve the issue.

10. Returns & Exchanges

For full details, please see our Return policy page.
If you have any questions about your shipment, contact us at contact@laseanceselfcare.com— we’re always happy to help.

With gratitude,

La Séance Selfcare
May your order bring peace, presence, and a touch of softness to your every day.
soothe you soon 🤍